Back Office Business Manager MD Glen Burnie (Ritchie Highway)

Back Office Business Manager MD

Full Time • Glen Burnie (Ritchie Highway)
Today Gold’s Gym is the most recognized name in fitness serving more than 3 million members in 38 states and 28 countries around the world. Always at the forefront of the fitness revolution, Gold’s Gym has continually evolved its profile by equipping gyms with the best amenities, the latest in cardio and strength training equipment and functional training areas as well as the most dynamic group exercise programs including Zumba, yoga, group cycling, mixed martial arts, muscle endurance training, and Pilates. We also offer signature classes which include GRIT, P90X, and RIP 60.
Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success. Ask yourself if you have what it takes. Become an active participant in our growth and you’ll share in the rewards for your efforts.

We are looking for a Back Office Business Manager to join our management team. The Back Office Business Manager is a critical component to our success, and is responsible for many facets of customer service and operations. 

This position is eligible for bonus/commissions. 

Full time Monday - Friday hours, benefits, paid time off, free gym membership and more!

Duties include: 
  • Assist General Manager (GM) with member and/or operational issues.
  • Complete Daily Sales and Cash Reports on a daily basis and forward to management. Includes DSC, DCR, Rewrites, Cancels and Freezes.
  • Responsible for daily bank cash deposit ensuring deposits are made on time.
  • Responsible for communicating and following cash management procedures.
  • Ensure all member documents are complete & correctly entered into billing system and analyze to ensure correct and valid.
  • Work with GM to manage/process cancellations and strive to retain members.
  • Help ensure all members billing concerns are addressed in a timely manner.
  • Process reports and/ or payments for affiliate program memberships (Silver & Fit, Healthy Contributions).
  • Receive monthly reports from billing company: review delinquent accounts and contact members to collect.
  • Work with members whose accounts have gone to collection agency to negotiate settlements and re-sign their membership.
  • Order all office supplies and printing needs.
  • Audit member accounts to look for any inconsistencies or anomalies and notify the GG Management office immediately with any concerns.
  • Run various daily, weekly, monthly reports to support and audit accounts.  
  • Process new hire paperwork and follow retention procedures for employee records
  • Manage employee CPR certifications which includes sending new employee’s the online quiz via Smart Fitness, keeping track of expiration dates, and scheduling in person training when needed.
  • Immediately report to the GG Management office, any suspicions of theft, security breaches, or operational concerns.
  • Other duties as assigned.
Apply today to join our winning team!
Compensation: $33,000 - $70,000

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Free Gym Membership
Opportunity for Advancement
Industry-Standard Compensation
Flexible Schedules
Fun Work Atmosphere