Operations Manager

Management/Leadership Duties:

The Back Office Manager is responsible for membership retention while selling renewals/upgrades to current gym members.
Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
Responsible for cash deposit ensuring daily deposits are made on time.
Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.
Work with General Manager (GM) to manage/process cancellations and strive to retain members.
Help ensure all members concerns are addressed in a timely manner.
Responsible for communicating and following cash management procedures.
Manage the retail sales procedures for the gym.

Job Qualifications:

1-2 years of relevant work experience.
College degree preferred.
Excellent communication, organization and customer service skills
Working knowledge of cash procedures and basic computer skills
Ability to handle challenging customer issues with patience, tact and professionalism
Excellent training, leadership and management skills
Excellent communication, organizational and customer service skills

The position is Full time with a flexible schedule. Previous sales and/or customer service experience is preferred. Fitness background is a plus. Fun environment with a free membership included.

Compensation: 35,000-40,000

What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.

If this feels like you, we can't wait to get your application!

(if you already have a resume on Indeed)