Back Office Manager Willow Lawn Richmond, VA

Back Office Manager

Full Time • Willow Lawn Richmond, VA

Operations Manager

Management/Leadership Duties:

  • The Back Office Manager is responsible for  membership retention while selling renewals/upgrades to current gym members.

  • Serve as liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues
  • Responsible for cash deposit ensuring daily deposits are made on time.
  • Partner with cleaning team to ensure proper level of cleanliness are maintained at all times including daily management of the cleaning checklists.
  • Work with General Manager (GM) to manage/process cancellations and strive to retain members.
  • Help ensure all members concerns are addressed in a timely manner.
  • Responsible for communicating and following cash management procedures.
  • Manage the retail sales procedures for the gym.

Job Qualifications:

  • 1-2 years of relevant work experience.
  • College degree preferred.
  • Excellent communication, organization and customer service skills
  • Working knowledge of cash procedures and basic computer skills
  • Ability to handle challenging customer issues with patience, tact and professionalism
  • Excellent training, leadership and management skills
  • Excellent communication, organizational and customer service skills

The position is Full time with a flexible schedule. Previous sales and/or customer service experience is preferred. Fitness background is a plus. Fun environment with a free membership included.

Compensation: 35,000-40,000

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Free Gym Membership
Opportunity for Advancement
Industry-Standard Compensation
Flexible Schedules
Fun Work Atmosphere